Privacy Policy

Effective date: August 2025

Mandarin Lab Utrecht (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard the information you provide when you visit our website or sign up for our courses.

1. 1. Who We Are

   Mandarin Lab Utrecht is a sole proprietorship (eenmanszaak) based at:
   Haverstraat 42, 3511ND Utrecht, the Netherlands
   Website: www.mandarinlabutrecht.com
   Email: info@mandarinlabutrecht.com

2. 2. What Information We Collect

   When you contact us or fill out a sign-up form, we may collect the following personal information:

   • Full name
   • Email address
   • Phone number

   We do not collect sensitive personal information such as date of birth, national identification numbers, or payment data through our website.

3. 3. How We Use Your Information

   We collect and process personal data for the following purposes:

   • To respond to inquiries and manage lesson registrations;
   • To communicate about courses, scheduling, and updates;
   • To improve our services and customer experience;
   • To share photos or videos from classes for marketing and social media (only with prior consent).

4. 4. Photos and Videos

   Photos or short videos may be taken during classes or events for promotional purposes on our website or social media channels. We will always ask for your consent before taking or using identifiable images. You may withdraw consent at any time (see Section 9).

5. 5. Legal Basis for Processing

   We process personal data based on the following legal grounds:

   • Contractual necessity – to provide language lessons and related services;
   • Legitimate interest – to maintain communication with students and improve our services;
   • Consent – for the use of photos or videos for marketing purposes.

6. 6. Data Retention

   We keep your personal data for two (2) years after you stop taking lessons, unless a longer period is required by law. After that time, your information will be securely deleted.

7. 7. Sharing of Personal Data

   We do not sell or rent your personal data to third parties. Your information may be shared only with trusted service providers (for example, email providers, payment processors, or website hosts) who process data on our behalf and under our instructions. These providers are contractually bound to protect your data and comply with applicable data protection laws (including the GDPR).

8. 8. Data Security

   We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. While we strive to protect your personal data, no method of transmission or storage is completely secure; we cannot guarantee absolute security.

9. 9. Your Rights

   You have the right to:

   • Access your personal data;
   • Request correction or deletion of your personal data;
   • Withdraw consent at any time (for photos/videos or communications);
   • Request data portability.

   To exercise these rights, please contact us at info@mandarinlabutrecht.com. If you are not satisfied with our response, you may file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

10. 10. Changes to This Policy

    We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

Mandarin Lab Utrecht
Website: www.mandarinlabutrecht.com
Email: info@mandarinlabutrecht.com